FAQs

CUSTOMER SERVICE

How do I get a hold of Customer Service?
We have a toll free number you can call Monday - Friday from 9am - 5pm PST, 844-457-8491. Please note that we are a small company! So if someone from our customer service team doesn't pick up, please leave a voicemail. Someone will get back to you within 24 hours (on business days). You are also welcome to email us through the site using the form found here.

JUST CURIOUS

Are your products vegan?
Our products are not exclusively vegan but we do have a lot of options for vegans. All our ingredients are listed on the product page so you can double check what works for you. 

Are your products really "green"?
Yep, we have been certified by the city of San Francisco's Green Business Program which has some pretty darn rigorous standards. They checked everything from our ingredients to what kind of paper we use in our printer. You can check up on us here.

How do you make soap?
The short answer is that soap is made by mixing a fatty acid (oils) with a base (alkali or lye + h2o).  These components chemically combine to form soap!  I use the cold-process soap making method which means I do not add any additional heat during the soap making process.  All soap bars are cured for a minimum of 4-6 weeks to insure a hard, long lasting, mild bar of soap.

Does that mean that there is lye in your soap?
No.  Lye is needed to make any form of real soap (synthetic detergents are a whole other ball game). By the time the chemical reaction between the oils and the lye is complete, there is no lye in the final bar of soap because it's turned into soap. Isn't science great?

Why choose handmade soap?
Handmade soap is just better. Commercial soaps are generally made in giant batches (we're talking like 10K bars at a time) with a combination of synthetic detergents, stabilizers, fragrances and, occasionally, surprisingly, real soap. The chemicals used can be very harsh and irritating to the skin. Our soap is the complete opposite. It's made in small batches, by hand, with care, using really incredible ingredients like certified organic cocoa butter from Peru and bergamot oil from Italy. Think of it this way, would you rather eat a cake from a great local bakery or a pre-made packaged cake off aisle 8 at the grocery store? They taste completely different right? The choice seems pretty simple to us.

What can I do to make my soap last?
If you want your soap to last longer, be sure to keep in a place within your shower or bathroom where there is excellent airflow so it can dry completely between uses. If constantly stays wet, it will turn into goop. And not the cool Gwenyth-blog style goop but really sticky-kind-of-gross-to-touch goop.

ETTA + BILLIE

How do you say Etta + Billie?
Etta + Billie is pronounced "Etta and Billie", think of your 4th grade math teacher reading a math equation outloud (how many animals do we have all together if there are eight rabbits and six guinea pigs).

Is your company named after the great jazz singers Etta James and Billie Holiday?
Surprisingly, no. We named the company Etta + Billie after creator, Alana Rivera's Grandma Etta and Grandma Billie. They were some pretty kick ass ladies who taught her all about being adventurous, doing what you love and loving unconditionally. We do think Etta James and Billie Holiday are pretty great though.

What do you do with my info?

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Etta + Billie will only be in connection with the provision of agreed services and products (i.e. you bought something so we send you a confirmation).