Shipping & Returns

PAYMENT + SHIPPING

Payment
We accept payment via credit card (Visa, Mastercard, American Express, Discover, yes, even Discover) or PayPal.

What about Sales Tax?
California Sales Tax of 8.75% will be added to all orders shipped to California addresses.

When will my order ship?
We make every effort to ship items within three business days. We will contact you if there is a delay in your shipment.  If you need your products sooner rather than later, we offer overnight and 2nd Day shipping for an additional charge.  These shipping options are available when you check out.

How much do I need to spend to get free shipping?
We offer free shipping for all orders over $75. This does not include any sales tax or shipping charges.

Why is shipping so pricey?
Our first suggestion is check to make sure you've chosen USPS shipping rather than UPS as your shipping option. That should reduce the cost immediately, depending on how much product you've ordered. Another reason, our items are heavy! Our bars are a very meaty 4.9 oz plus we use glass containers for our lotions and body oils because they are better for the integrity of the product and the environment. All of these factors contribute to the price of shipping.

Coupon Codes
Coupon codes are periodically sent out via our monthly e-newsletter, on the homepage or through various social media accounts. These coupon codes are only valid for one time use per customer. You must meet all purchase requirements stated to receive a discount or promotional offer. Coupon codes cannot be combined with any additional sales or promotions.

REFUNDS ETC.

Cancellation Policy
Minimum 24 hours notice of cancellation required. We're a small company so we appreciate you letting us know as soon as you can. You can notify us via email or phone, and we'll confirm the cancellation via email.

Refunds
Due to the nature of our products, we can only accept refunds or exchanges on unused and unopened product within 5 days of receiving products. Please contact us via email (info@ettaandbillie.com) or phone (844-457-8491). Note that we are not liable for any shipping charges related to returning or exchanging items.

Termination of Agreements
Etta + Billie has the right to terminate a transaction for any reason, at any time.