Etta + Billie, or a third party service provider acting on our behalf (“Service Provider”), collects personal information from you when you create an online account with us, order products from us, request information from us or otherwise contact us. The personal information we collect may include your name, address, telephone number, email address and if you are an Etta + Billie customer, credit/debit card number. We may combine your personal information with information we collect or receive about you from other online and offline sources.
As part of the standard operation of the Site, we or our Service Providers may collect certain non-personal information from you, including but not limited to your browser type, operating system, Internet Protocol (“IP”) address and the domain name from which you accessed the Site. In addition, we or our Service Providers may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site, and other click-stream or site usage data.
- monitor Site usage
- conduct research to improve our Site content, products, and services
- deliver customized Site content or marketing messages
You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.
In addition, we or our Service Providers may use and implement certain cookies that store information in an anonymized form on your computer to help us understand how visitors engage with our Site.
Etta + Billie or its Service Providers may use the information we collect from and about you for any of the following purposes:
- to fulfill orders, provide service and communicate with customers
- to develop new products or services
- to respond to your questions or feedback
- to provide you with targeted offers and advertising on the Site or on other sites
- to contact you with information and promotional materials from us
- to contact you when necessary
- to review the usage and operations of our Site and services
- to address problems with the Site, our business or our products and services
- to protect the security or integrity of the Site and our business
We may also use your information as described to you at the point of collection, with your consent.
We use and disclose your credit card information only to process payments and prevent fraud.
Etta + Billie may disclose the information we collect from and about you as follows:
- to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us
- to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law
Etta + Billie may share aggregate or anonymous non-personal information with third parties.
We share your Personal Information with third parties to help us provide services and conduct business as described above. For example, we use Shopify to power our online store and Klaviyo to send our newsletter.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
-You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Non-Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising:
ADROLL - https://www.adrollgroup.com/privacy
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal
PUBLIC FORUMS AKA THE E+B BLOG, REVIEWS, TESTIMONIALS, ETC.
Any information you may disclose in our blogs, when providing testimonials or product reviews, or on other public areas of the Site, becomes public information. Please exercise caution when disclosing personal information in these public areas.
LINKS TO OTHER WEBSITES
The Site may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.
OUR COMMITMENT TO CHILDREN'S PRIVACY
Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of thirteen.
OUR COMMITMENT TO DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
HOW TO ACCESS TO YOUR PERSONAL INFORMATION
To update your Etta + Billie account info, sign in to your account and make any changes to your personal information.
IF YOU HAVE QUESTIONS
REVISIONS TO THIS POLICYEtta + Billie reserves the right to revise this policy at any time. When we do, we will post the change(s) on the Site. If we change the policy in a material way, we will provide appropriate online notice to you.